Question: How may I change my reservation?

Answer: To change the reservation you'll need to send an email to bookings@azoresgetaways.com

Question: I didn' get the voucher in my email.

Answer: Your voucher may have been marked as SPAM by your email provider. Please check if our email is in you SPAM inbox. If you didn't find the voucher, you may contact us through the 'Contact-us' separator.

Question: How may I extend my reservation?

Answer: To extend you reservation, please contact us at "Contact us" section.

Question: I've lost my reservation voucher.

Answer: In case you missed the print you made of the voucher in the final step of the booking process, you may check your email for the voucher we've sent. You may also re-print the voucher in the My reservation" area, if you remember the credentials. Otherwise, you may just contact us directly."

Question: My information is incorrect in the voucher.

Answer: You will have to contact us so we can correct your data.

Question: I don't have a credit card. Can I still make a reservation?

Answer: Yes. In that case, you shall contact directly our reservations department through the Contact us" section."

Question: Is it safe to make a reservation in the Internet using my credit card?

Answer: All transfers of personal information between the user and the AzoresRentacar.com website are made using the SSL security protocol, which means that the privacy of the information is totally guaranteed.

Question: I want to cancel my reservation.

Answer: To cancel your reservation you will need to send us an email to bookings@azoresgetaways.com with this request. Please note that, case there's a cancellation with penalty, Azores Getaways will charge your credit card with the penalty defined in your voucher.

Question: I need to add/change my flight details to my reservation.

Answer: Please send an email to reservas@azoresgetaways.com with the new information.

Question: What do I need to pay when I pick-up the car?

Answer: All payments shall be made directly to the provider at the pick-up location. In case of no show of cancelling after the 48 hours deadline, Azores Getaways will charge your credit card with the penalty defined in the voucher.

Question: What do I need to bring to pick-up the vehicle?

Answer: You must have your driver's license, passport and a credit card.

Question: What shall I do if there's an accident?

Answer: In case of accident or mechanical problems, it is important to contact the supplier as soon as possible (within a maximum of 24 hours). In the case of an accident, contact the local police, and fill out the form to collect all information from the other person (if there is one). Return the car to the supplier and fill out the accident forms. The supplier of the rental company shall authorize the replacement or repair of the vehicle. It is important that you retain a copy of all documents.

Question: What are the minimum and maximum ages to rent a car?

Answer: The minimum age is 23 and the maximum is 70.

Question: How is it calculated the total of days of the rental service?

Answer: The number of days is calculated using 24 hour periods, which means that if you pick-up the vehicle at 10 a.m. on Monday and return it at 10 a.m. on the following Tuesday, it will be charged 1 day. However, if you collect the car at 10:00 on Monday and return it at 1 p.m. on Tuesday it will be charged to you 2 days rental since it has been exceeded 24h. It is therefore important to confirm your schedules before making your reservation, since it can have a significant impact on the reservation price.

Question: Like many other companies, does azoresgetaways.com charge to change the reservations?

Answer: All changes and cancellations are free of charge provided they are conducted until 48 hours before the pick-up date.

Question: What is an "After hour fee"?

Answer: The "after hour fee" applies to pick-ups and returns made outside the hours 9am-18h.

Question: What does the price include?

Answer: The price includes all the facilities mentioned in the description of the chosen room. In order to see a detailed description of what is included in the price, such as breakfast, free cancellation, etc., click on "Rate Conditions". All this information will be available in your reservation voucher.

Question: Do I need a credit card to make a reservation?

Answer: In order to guarantee your reservation, you have to introduce the number of a credit card valid until the day after your reservation. You cannot make a reservation without introducing this information. You can use someone else's credit card, such as that of a family member, as long as you have their consent to do so.

Question: How can I be sure that my reservation was registered?

Answer: After finishing your reservation, you will see a confirmation page, with all the information of your reservation. At the same time a voucher with the same content is automatically issued and sent to the e-mail that you inserted.

Question: Can I change or cancel my reservation?

Answer: You can easily change or cancel your reservation by sending an e-mail to bookings@azoresgetaways.com with your reservation number and the changes that you wish to make. Each hotel, touristic animation company and rent-a-car have their own specific conditions for changing/cancelling the reservations, conditions that are specified in your voucher. Please read all the information carefully before contacting us.

Question: Do I have access to the contact information of the provider of the service I have booked?

Answer: Yes, the contact information of the hotel, touristic animation company or rent-a-car is included in the voucher.

Question: How can I see the prices of the services that I wish to book?

Answer: After inserting your dates, the prices are clearly specified next to each type of service selected.

Question: When will I be charged?

Answer: Azores Getaways never charges your credit card. The payment must always be made upon arrival, directly to the hotel, touristic animation company or rent-a-car, unless the rate that you have chosen has specific conditions included in the section "Rate Conditions".

Question: Will I have to make any pre-payment or deposit?

Answer: Usually, the reservations do not require deposits or pre-payments. When they do, it is clearly specified in the "Rate Conditions".

Question: I'm travelling with children. Is it possible to book extra beds/cribs?

Answer: You will find all the necessary information in the "Hotel conditions". In case there is an additional cost to be paid per extra bed/crib, it will not be included in the reservation price. You will have to send your reservation request for an extra bed/crib via e-mail, to bookings@azoresgetaways.com

Question: I'm travelling with children. Is it possible to book baby/children seats for my rental car?

Answer: After selecting the desired car, you also have the opportunity to select the extras that you wish to include in the reservation, such as additional drivers and/or baby/children seats. The price of the seats will be included in the final price of your reservation.

Question: Where can I find the contact information of the service provider(s)?

Answer: The contact information of the hotel, touristic animation company or rent-a-car are included in your voucher.

Question: How can I see the price of a service?

Answer: After inserting your desired dates, the prices are clearly specified next to each service selected.

Question: Is it possible to make a reservation for today?

Answer: No. All reservations must be made 48 hours in advance.

Question: How can I see only the services available at the time of my stay?

Answer: Once you select the dates of your stay, you will only see the services that are available during that period.

Question: Is it possible to see the results by price?

Answer: The results are always ordered by price, starting with the lowest.

Question: Can I make a specific search for hotels with family rooms?

Answer: When filling out the parameters of your search, you need only to indicate the number of adults and children, and the results will show only the hotels that have the possibility to accommodate families.

Question: I'm travelling with children. Is it possible to book extra beds/cribs?

Answer: You will find all the necessary information in the "Hotel conditions". In case there is an additional cost to be paid per extra bed/crib, it will not be included in the reservation price. You will have to send your reservation request for an extra bed/crib via e-mail, to bookings@azoresgetawayscom.

Question: What is the difference between a Double Room and a Twin Room?

Answer: The Double Room has one double bed, while the Twin Room has two single beds.

Question: What does the price include?

Answer: The price includes all the facilities mentioned in the description of the chosen room. In order to see a detailed description of what is included in the price, such as breakfast, free cancellation, etc., click on "Rate Conditions". All this information will be available in your reservation voucher.

Question: The hotel prices are per room or per person?

Answer: The price shown is per room, for the entire duration of your stay, unless there are any indications to the contrary.

Question: Does the price include taxes?

Answer: Yes, the price includes all the taxes.

Question: Is the breakfast included in the price?

Answer: It depends on the hotel and the type of rate. You can confirm by reading the "Rate Conditions".

Question: Do you charge any reservation fee?

Answer: No, Azores Getaways doesn't charge any reservation fees.

Question: Does Azores Getaways offer any discount?

Answer: The prices presented on the website are already the best prices available for the chosen dates. Unless there is any special offer on the website, the price shown is always the best rate available.

Question: Do children pay the total value of the price?

Answer: This information is included in the "Hotel Conditions".

Question: Is it possible to use discount coupons (like those found in magazines, shops, tourism agencies, etc.)?

Answer: Unless the discount coupon is issued by Azores Getaways and has our logo, it cannot be used on our website. You will have to follow the instructions of the issuing company.

Question: Can I make a reservation without a credit card?

Answer: In order to guarantee your reservation, you have to introduce the number of a credit card valid until the day after your reservation. You cannot make a reservation without introducing this information. You can use someone else's credit card, such as that of a family member, as long as you have their consent to do so.

Question: My card was charged by the service supplier. What should I do?

Answer: azoresgetaways.com doesn't charge your credit card. Please verify which are the payment conditions of the rate that you have chosen in order to confirm that it is not a special rate with different conditions. In case there was really an undue charge, please contact the service supplier directly.

Question: Can I use someone else's credit card to validate my reservation?

Answer: You can use someone else's credit card, such as that of a family member, as long as you have their consent to do so. The owner of the card must be informed that the supplier of the service booked can charge the card in case of late cancellation or no-show.

Question: Why is it necessary to insert my credit card information?

Answer: Azores Getaways asks for your credit card information in order to confirm the reservation to the service supplier. We will never charge your credit card. Your credit card can be checked (pre-authorized) in order to certify that it is valid and/or there are sufficient funds available. After this verification, the total sum will be available again. The service supplier will only charge your card if you have requested a pre-paid service or if the cancellation policy, which you can see in the "Rate Conditions" and the "conditions" of the supplier, haven't been respected.

Question: What type of credit card can I use to confirm my reservation?

Answer: In order to confirm your reservation through Azores Getaways, all the hotels accept MasterCard and Visa, and some suppliers also accept other credit cards, such as American Express. You can verify which credit cards are accepted in the service supplier's Conditions, as well as at the time of your reservation.

Question: Is my credit card information safe?

Answer: azoresgetaways.com uses a safe connection for your reservation. Your personal information and credit card data are encrypted with the "Secure Socket Layer" (SSL) technology, industry standard.

Question: When is the payment charged?

Answer: Azores Getaways never charges your credit card. The payment must always be made in the hotel, touristic animation company or rent-a-car, unless the rate that you have selected has different conditions specified in the section "Rate Conditions".

Question: Will I have to make any deposits or pre-payments?

Answer: In general, the reservations do not require deposits or pre-payments. When it is necessary, the complete information can be found in the "Rate Conditions".

Question: Can I pay for my reservation in advance?

Answer: It depends on the service supplier(s). After making your reservation, please contact the supplier(s) by using the contact data on your voucher.

Question: Can I pay the service supplier(s) using a different credit card than the one I used for confirming the reservation?

Answer: Usually, yes. However, we recommend that you check with the service supplier(s) whether you will be able to make the payment in cash or with a different card.

Question: How can I make a special request (ex.: sea view, non-smoking room, etc.)?

Answer: In order to make special requests, please send an e-mail to bookings@azoresgetaways.com, with your reservation code and your special request, or contact the hotel directly.

Question: Can I book a hotel for daily use?

Answer: No, the reservations made through azores getaways are for a minimum stay of one night, it isn't possible to book reunion rooms and/or conference facilities.

Question: How can I confirm the number of rooms of an apartment or suite?

Answer: The number of rooms should be clearly mentioned in the room description. if this information is not mentioned, or unclear, you can always contact us. In case you have already made your reservation, you can contact the hotel directly, through the contact information available in your voucher.

Question: I'm going to get to the hotel later/earlier than the specified check-in time. Is this an issue?

Answer: Usually there is nothing to worry about, you can establish a different check-in time with most hotels. You can send us an e-mail to bookings@azoresgetawayscom, or contact the hotel directly in order to confirm this possibility.

Question: Where can I see the check-in/out time of the hotels?

Answer: The schedules are mentioned in the "Hotel Conditions", and in your voucher.

Question: I'll need to leave the hotel earlier/later that the established check-out time. Is this an issue?

Answer: The late check-out must be established with the hotel and, usually, it depends on the availability at the time of your stay. You can get more information on this option from the hotel's reception, upon your arrival.

Question: How can I know if the hotel allows pets?

Answer: The pet conditions are mentioned in the section "Hotel Conditions" and in your voucher.

Question: How can I be certain that my reservation was registered?

Answer: After finishing your reservation, a confirmation page will appear, with all the information of your reservation. At the same time, a voucher with all the information is automatically sent to the e-mail address that you supplied.

Question: I made a reservation and didn't receive the voucher via e-mail. What should I do?

Answer: Please carefully check your Inbox and the Spam folder of the e-mail address that you supplied during the booking process. In case you need further assistance, you can contact us via e-mail at bookings@azoresgetaways.com or by calling +1-617-934-8474 (for USA) or +1-579-500-0760 (for Canada).

Question: Are the facilities of the room that I booked guaranteed?

Answer: Yes, the room facilities listed under each type of room are guaranteed by the hotel.

Question: Can I change or cancel my reservation?

Answer: You can easily change or cancel your reservation by sending an e-mail to bookings@azoresgetaways.com with your reservation number and the changes that you wish to make. Each hotel, touristic animation company and rent-a-car have their own specific conditions for changing/cancelling the reservations, conditions that are specified in your voucher. Please read all the information carefully before contacting us. The special or non-refundable rates can have different conditions, which are also included in your voucher.

Question: Will I pay any fee for cancelling my reservation?

Answer: The cancellation policies vary according to the supplier and the rate chosen. In most cases, it is possible to cancel free of charge up to 48 hours before the arrival date. You can check the exact conditions in the "Rate Conditions" and the supplier(s) conditions, which are also available in your reservation voucher.

Question: Can I cancel or change a non-refundable reservation?

Answer: It is not possible to change the non-refundable reservations because of their special prices. In case you need to cancel a reservation like this, you will need to pay the fees according to the supplier's conditions.

Question: How will I know if my reservation has been cancelled?

Answer: After receiving the cancellation request, we will contact you to confirm the cancellation. Please check your Inbox and your Spam folder.

Question: How can I know what the extra facilities of the hotels are, and how can I book them?

Answer: The facilities of each hotel are specified on its own page on azoresgetaways.com. In the cases when it is specified that a certain facility must be booked (such as, for example, parking), please contact the hotel directly.

Question: Where can I find the address of the hotel/tour provider/rent-a-car?

Answer: You can see the hotel address on top of its own page on Azores Getaways, as well as in your reservation voucher. The address of the tour provider/rent-a-car will be available in your reservation voucher.

Question: How can I change my reservation?

Answer: To change the reservation, please send an e-mail to bookings@ymadeira.com with your reservation code and the changes you wish to make.

Question: I didn't get the voucher in my email.

Answer: Your voucher may have been marked as SPAM by your email provider. Please check if our email is in you SPAM inbox. If you can’t find the voucher, you may contact us through the 'Contact-us' separator or via e-mail at bookings@ymadeira.com.

Question: How can I extend my reservation?

Answer: To extend you reservation, please contact us at "Contact us" section or via e-mail at bookings@ymadeira.com.

Question: I've lost my reservation voucher.

Answer: In case you lost the print you made of the voucher in the final step of the booking process, you may check your email for the voucher we've sent. Otherwise, you may just contact us directly.

Question: My information is incorrect in the voucher.

Answer: You will have to contact us via e-mail at bookings@ymadeira.com so we can correct your data.

Question: I don't have a credit card. Can I still make a reservation?

Answer: Yes. In this case, you must contact directly our reservations department through the Contact us section or via e-mail at bookings@ymadeira.com.

Question: Is it safe to make a reservation on the Internet using my credit card?

Answer: All transfers of personal information between the user and the Ymadeira.com website are made using the SSL security protocol, which means that the privacy of the information is totally guaranteed.

Question: I want to cancel my reservation.

Answer: To cancel your reservation please contact us via e-mail at bookings@ymadeira.com. Please note that, in case there's a cancellation fee, Ymadeira.com will charge your credit card with the penalty defined in your voucher.

Question: I need to add/change my flight details to my reservation.

Answer: You may provide or correct that information via e-mail at bookings@ymadeira.com.

Question: What do I need to pay when I pick-up the car?

Answer: All payments shall be made directly to the provider at the pick-up location. In case of no show of cancelling after the 48 hours deadline, Ymadeira.com will charge your credit card with the penalty defined in the voucher.

Question: What do I need to bring to pick-up the vehicle?

Answer: You must have your driver's license, passport/ID and a credit card.

Question: What shall I do if there's an accident?

Answer: In case of accident or mechanical problems, it is important to contact the supplier as soon as possible (within a maximum of 24 hours). In the case of an accident, contact the local police, and fill out the form to collect all information from the other person (if there is one). Return the car to the supplier and fill out the accident forms. The supplier of the rental company shall authorize the replacement or repair of the vehicle. It is important that you retain a copy of all documents.

Question: What are the minimum and maximum ages to rent a car?

Answer: The minimum age is 23 and the maximum is 70.

Question: How is the total of days of the rental service calculated?

Answer: The number of days is calculated using 24 hour periods, which means that if you pick-up the vehicle at 10 a.m. on Monday and return it at 10 a.m. on the following Tuesday, 1 day will be charged. However, if you collect the car at 10:00 on Monday and return it at 1 p.m. on Tuesday 2 days rental will be charged since it has exceeded 24h. It is therefore important to confirm your schedules before making your reservation, seeing how it can have a significant impact on the reservation price.

Question: Like many other companies, does Ymadeira.com charge to change the reservations?

Answer: You must consult the changes and cancellation policy on your voucher, seeing as they vary from reservation to reservation.

Question: What is an "After hours fee"?

Answer: The "after hours fee" applies to pick-ups and returns made outside the hours of 9AM-6PM.

Question: What does the price include?

Answer: The price includes all the facilities mentioned in the description of the chosen service. In order to see a detailed description of what is included in the price, such as breakfast, free cancellation, etc., click on "Rate Conditions". All this information will be available in your reservation voucher.

Question: Do I need a credit card to make a reservation?

Answer: In order to guarantee your reservation, you have to introduce the number of a credit card valid until the day after your reservation. You cannot make a reservation without introducing this information. You can use someone else's credit card, such as that of a family member, as long as you have their consent to do so.

Question: How can I be sure that my reservation was registered?

Answer: After finishing your reservation, you will see a confirmation page, with all the information of your reservation. At the same time a voucher with the same content is automatically issued and sent to the e-mail that you inserted.

Question: Can I change or cancel my reservation?

Answer: You can easily change or cancel your reservation by sending an e-mail to bookings@ymadeira.com with your reservation number and the changes that you wish to make. Each hotel, touristic animation company and rent-a-car has its own specific conditions for changing/cancelling the reservations, conditions that are specified in your voucher. Please read all the information carefully before contacting us.

Question: Do I have access to the contact information of the provider of the service I have booked?

Answer: Yes, the contact information of the hotel, touristic animation company or rent-a-car is included in the voucher.

Question: How can I see the prices of the services that I wish to book?

Answer: After inserting your dates, the prices are clearly specified next to each type of service selected.

Question: When will I be charged?

Answer: Ymadeira.com charges your credit card immediately for purchases of flights or vacation packages, and hotel bookings. In the case of touristic animation companies or rent-a-cars, unless the rate that you have chosen has specific conditions included in the section "Rate Conditions", you need to pay upon arrival, and Ymadeira doesn’t charge your credit card.

Question: Will I have to make any pre-payment or deposit?

Answer: Ymadeira.com charges your credit card immediately for purchases of flights or vacation packages, and hotel bookings. Usually, the experiences and rental car reservations do not require deposits or pre-payments. When they do, it is clearly specified in the "Rate Conditions".

Question: I'm travelling with children. Is it possible to book extra beds/cribs?

Answer: You will find all the necessary information in the "Hotel conditions". In case there is an additional cost to be paid per extra bed/crib, it will be included in the reservation price.

Question: I'm travelling with children. Is it possible to book baby/children seats for my rental car?

Answer: After selecting the desired car, you also have the opportunity to select the extras that you wish to include in the reservation, such as additional drivers and/or baby/children seats. The price of the seats will be included in the final price of your reservation.

Question: Where can I find the contact information of the service provider(s)?

Answer: The contact information of the hotel, touristic animation company or rent-a-car is included in your voucher.

Question: How can I see the price of a service?

Answer: After inserting your desired dates, the prices are clearly specified next to each service selected.

Question: Is it possible to make a reservation for today?

Answer: Yes, it is possible. You will have to be very careful when filling out your personal data, seeing as we will not have enough time to get in contact with you in case there are errors in your reservation.

Question: How can I see only the services available at the time of my stay?

Answer: Once you select the dates of your stay, you will only see the services that are available during that period.

Question: Is it possible to see the results by price?

Answer: The results are always ordered by price, starting with the lowest.

Question: Can I make a specific search for hotels with family rooms?

Answer: When filling out the parameters of your search, you need only to indicate the number of adults and children, and the results will show only the hotels that have the possibility to accommodate families.

Question: I'm travelling with children. Is it possible to book extra beds/cribs?

Answer: You will find all the necessary information in the "Hotel conditions". In case there is an additional cost to be paid per extra bed/crib, it will be included in the reservation price.

Question: What is the difference between a Double Room and a Twin Room?

Answer: The Double Room has one double bed, while the Twin Room has two single beds.

Question: What does the price include?

Answer: The price includes all the facilities mentioned in the description of the chosen service. In order to see a detailed description of what is included in the price, such as breakfast, free cancellation, etc., click on "Rate Conditions". All this information will be available in your reservation voucher.

Question: The hotel prices are per room or per person?

Answer: The price shown is per room, for the entire duration of your stay, unless there are any indications to the contrary.

Question: Does the price include taxes?

Answer: Yes, the price includes all the taxes.

Question: Is the breakfast included in the price?

Answer: It depends on the hotel and the type of rate. You can confirm by reading the "Rate Conditions".

Question: Do you charge any reservation fee?

Answer: No, Ymadeira.com doesn't charge any reservation fees.

Question: Does Ymadeira.com offer any discount?

Answer: The prices presented on the website are already the best prices available for the chosen dates. Unless there is any special offer on the website, the price shown is always the best rate available.

Question: Do children pay the total value of the price?

Answer: This information is included in the "Hotel Conditions".

Question: Is it possible to use discount coupons (like those found in magazines, shops, tourism agencies, etc.)?

Answer: Unless the discount coupon is issued by Ymadeira and has our logo, it cannot be used on our website. You will have to follow the instructions of the issuing company.

Question: Can I make a reservation without a credit card?

Answer: In order to guarantee your reservation, you have to introduce the number of a credit card valid until the day after your reservation. You cannot make a reservation without introducing this information. You can use someone else's credit card, such as that of a family member, as long as you have their consent to do so.

Question: My card was charged by the service supplier. What should I do?

Answer: Please verify what the payment conditions are for the rate that you have chosen in order to confirm that it is not a special rate with different conditions. In case there was really an undue charge, please contact the service supplier directly.

Question: Can I use someone else's credit card to validate my reservation?

Answer: You can use someone else's credit card, such as that of a family member, as long as you have their consent to do so. The owner of the card must be informed that the supplier of the service booked can charge the card in case of late cancellation or no-show.

Question: Why is it necessary to insert my credit card information?

Answer: Ymadeira asks for your credit card information to charge the services when needed and also in order to confirm the reservation to the service supplier. Your credit card can also be checked (pre-authorized) in order to certify that it is valid and/or there are sufficient funds available. After this verification, the total sum will be available again. The service supplier will only charge your card if you have requested a pre-paid service or if the cancellation policy, which you can see in the "Rate Conditions" and the "conditions" of the supplier, haven't been respected.

Question: What type of credit card can I use to confirm my reservation?

Answer: In order to confirm your reservation through Ymadeira.com, all the hotels accept MasterCard and Visa, and some suppliers also accept other credit cards, such as American Express. You can verify what credit cards are accepted in the service supplier's Conditions, as well as at the time of your reservation.

Question: Is my credit card information safe?

Answer: Ymadeira.com uses a safe connection for your reservation. Your personal information and credit card data are encrypted with the "Secure Socket Layer" (SSL) technology, industry standard.

Question: When is the payment charged?

Answer: Ymadeira.com charges the flights, vacation packages and accommodation bookings within 24 hours. In the case of activities or car rentals, unless the rate that you have selected has different conditions specified in the section "Rate Conditions", the payment is due on the day of the service, directly to the supplier.

Question: Will I have to make any deposits or pre-payments?

Answer: Pre-payment is required for flights, vacation packages and accommodation bookings. Activities and car rentals do not require deposits or pre-payments, unless otherwise specified in the Rate Conditions.

Question: Can I pay for my reservation in advance?

Answer: It depends on the service supplier(s). After making your reservation, please contact the supplier(s) by using the contact data on your voucher.

Question: Can I pay the service supplier(s) using a different credit card than the one I used for confirming the reservation?

Answer: Usually, yes. However, we recommend that you check with the service supplier(s) whether you will be able to make the payment in cash or with a different card.

Question: How can I make a special request (ex.: sea view, non-smoking room, etc.)?

Answer: In order to make special requests, please send an e-mail to bookings@ymadeira.com, with your reservation code and your special request, or contact the hotel directly.

Question: Can I book a hotel for daily use?

Answer: No, the reservations made through Ymadeira are for a minimum stay of one night, it isn't possible to book reunion rooms and/or conference facilities.

Question: How can I confirm the number of rooms of an apartment or suite?

Answer: The number of rooms should be clearly mentioned in the accommodation unit description. If this information is not mentioned, or unclear, you can always contact us. In case you have already made your reservation, you can contact the hotel directly, through the contact information available in your voucher.

Question: I'm going to get to the hotel later/earlier than the specified check-in time. Is this an issue?

Answer: Usually there is nothing to worry about; you can establish a different check-in time with most hotels. You can send us an e-mail to bookings@ymadeira.com, or contact the hotel directly in order to confirm this possibility.

Question: Where can I see the check-in/out time of the hotels?

Answer: The schedules are mentioned in the "Hotel Conditions", and in your voucher.

Question: I'll need to leave the hotel earlier/later that the established check-out time. Is this an issue?

Answer: The late check-out must be established with the hotel and usually it depends on the availability at the time of your stay. You can get more information on this option from the hotel's reception, upon your arrival.

Question: How can I know if the hotel allows pets?

Answer: The pet conditions are mentioned in the section "Hotel Conditions" and in your voucher.

Question: How can I be certain that my reservation was registered?

Answer: After concluding your reservation, a confirmation page will appear, with all the information of your reservation. At the same time, a voucher with all the information is automatically sent to the e-mail address that you supplied.

Question: I made a reservation and didn't receive the voucher via e-mail. What should I do?

Answer: Please carefully check your Inbox and the Spam folder of the e-mail address that you supplied during the booking process. In case you need further assistance, you can contact us via e-mail at bookings@ymadeira.com or by calling +351 308 800 838.

Question: Are the facilities of the room that I booked guaranteed?

Answer: Yes, the room facilities listed under each type of room are guaranteed by the hotel.

Question: Can I change or cancel my reservation?

Answer: You can easily change or cancel your reservation by sending an e-mail to bookings@ymadeira.com with your reservation number and the changes that you wish to make. Each hotel, touristic animation company and rent-a-car has its own specific conditions for changing/cancelling the reservations, conditions that are specified in your voucher. Please read all the information carefully before contacting us. The special or non-refundable rates can have different conditions, which are also included in your voucher.

Question: Will I pay any fee for cancelling my reservation?

Answer: The cancellation policies vary according to the supplier and the rate chosen. In most cases, it is possible to cancel free of charge up to 48 hours before the arrival date. You can check the exact conditions in the "Rate Conditions" and the supplier(s) conditions, which are also available in your reservation voucher.

Question: Can I cancel or change a non-refundable reservation?

Answer: It is not possible to change the non-refundable reservations because of their special prices. In case you need to cancel a reservation like this, you will need to pay the fees according to the supplier's conditions.

Question: How will I know if my reservation has been cancelled?

Answer: After receiving the cancellation request, we will contact you to confirm the cancellation. Please check your Inbox and your Spam folder.

Question: How can I know what the extra facilities of the hotels are, and how can I book them?

Answer: The facilities of each hotel are specified on its own page on Ymadeira. In the cases when it is specified that a certain facility must be booked (such as, for example, parking), please contact the hotel directly.

Question: Where can I find the address of the hotel/touristic animation company/rent-a-car?

Answer: You can see the hotel address on top of its own page on Ymadeira, as well as in your reservation voucher. The address of the tourism animation company/rent-a-car will be available in your reservation voucher.